Order management in admin: list, history, creation and editing - Textalk Abicart

Efficient order management is central to a successful e-commerce operation. The Abicart administration interface provides a comprehensive and user-friendly system for handling all orders, offering you full control from placement to delivery.

Order List and Filtering

The "Orders" section in the admin panel lists all transactions from your webshop. This clear overview allows you to:

• Customize the View: Select which columns of information you want to display for a quick, tailored summary of your order pipeline.
• Search and Filter: Easily search for specific orders by order number, date, or other criteria. You can filter the list to find orders placed with a particular payment method or destined for a specific country.
• Export Orders: Export a selection or all orders into a text file (CSV or SKV format) for use in external systems or for further analysis.

Detailed Order View and History

By clicking on any order number, you access the detailed order page. This single-page view aggregates all relevant information: purchased products, customer details, chosen payment and delivery methods, and, where applicable, the export status to integrated logistics or finance systems. For logged-in customers, this information is also accessible on "My Pages" as part of their order history, enabling them to track shipments and review past purchases.

Order Creation and Quotes

For business-to-business (B2B) sales or direct customer inquiries, Abicart supports the creation of manual orders and quotes directly within the admin panel (available in PLUS and PRO subscriptions).

• Create New Orders: Easily create an order by selecting currency, language, payment/delivery methods, and manually adding customer details and products from your existing assortment.
• Quoting System: Utilize the "Quotes" feature to create an order confirmation for a customer to approve. You can edit the quote, including adding or removing items and changing prices, before it is finalized and marked as paid.

Activation and Debiting for Seamless Payment Flow

For most external payment methods (such as Klarna, Swedbank Pay, and others), the payment is initially reserved when the customer checks out. To complete the transaction and receive your funds, you need to "activate" or "debit" the order when it is ready to ship. This is quickly done:

• One-Click Activation: Activate an order directly from the main order list using a lightning bolt icon, which typically marks the order as paid and shipped simultaneously.
• Action Control: On the detailed order page, use the "Perform Action" box to select whether to mark the order as paid, create a shipment, or both, giving you precise control over the fulfillment process.

Flexible Editing and Partial Delivery

The order editing functionality (available in PLUS and PRO subscriptions) provides the flexibility needed for real-world scenarios like returns or changes.

• Edit Details: Modify items, shipping fees, VAT settings, and delivery methods. While third-party payment rules may restrict increasing the order value, you can easily reduce it.
• Partial Delivery: If an order contains products with varying stock statuses, you can split it into multiple shipments. The system manages the creation of separate shipments, facilitating the export of tracking details for each package.

With Abicart's centralized and feature-rich order management system, you maintain full operational control, minimize manual errors, and ensure a professional experience for all your customers.