Customer registry and customer profiles - Textalk Abicart

The Customer Registry feature in Abicart Plus and Pro subscriptions is an invaluable tool for managing your customer relationships and enhancing the shopping experience.

The Customer Registry: Your Central Hub

While all customer details are saved on individual orders, the Customer Registry acts as a central hub for managing logged-in customers. It provides a straightforward overview, allowing you to:

• View Past Orders: Easily access a customer's complete purchase history.
• Manage Tracking Information: Logged-in customers can track their orders directly on "My Pages" if the order has a carrier and tracking number.
• Export Data: Export the entire customer list to a file for use in other systems or for analysis.
• Manage Consents: Keep track of which customers have consented to receive your newsletter.

Customer Login and Personalization

Enabling customer login, which is available in Abicart Plus and Pro, offers a more personalized experience:

• My Pages: Logged-in customers gain access to their own "My Pages," where they can review past orders and track shipments.
• Voluntary or Mandatory Login: You can choose to make login optional for most customers or mandatory for full store access. For business-to-business (B2B) shops that need to restrict the product range and pricing, mandatory login is a key benefit.
• Customer Segmentation: Link customers to specific Customer Groups to give them access to customized product ranges, tailored price lists, and unique payment methods. This is perfect for managing B2B clients, VIP programs, or different market segments.

Managing New Customers

The platform offers flexibility in how new customer accounts are created:

• Self-Registration: Customers can register their own accounts through an open process.
• Administrator Creation: For B2B sales or controlled access, you can close self-registration and instead create accounts manually for customers after they've submitted necessary details via a contact form.

The Customer Registry simplifies your administrative tasks while giving you the tools to create highly segmented and personalized shopping experiences, ultimately helping to build long-lasting customer relationships.